A: We provide private-pay non-emergency medical transportation (NEMT) to get you to and from your healthcare appointments in a safe, reliable manner.

A: No — Journey Connection Enterprise operates as a private-pay service. We do not bill insurance companies directly. If your insurance plan allows you to submit receipts for reimbursement, you may do so on your own.

A: Contact us via phone or email, let us know your pick-up and drop-off locations, appointment time, any mobility or accessibility needs (e.g., wheelchair, walker), and we’ll arrange your transportation.

A: Yes — you’ll need to provide your appointment details, pick-up time, drop-off destination, and any special assistance you require. Please ensure you are ready at the agreed pick-up location to help keep the schedule moving.

A: We serve the Chattanooga, TN area and surrounding region. (Including Nashville, Knoxville, and Atlanta)

A: Please let us know as soon as possible. Any changes or cancellations should be communicated ahead of time to avoid unnecessary fees or disruptions.

A: We can accommodate many mobility needs — please let us know at scheduling so we can match the right vehicle and equipment for your situation.

A: If we are delayed, you will be contacted by our dispatch team with the updated arrival time. We strive to stay on schedule and appreciate your patience.

A: Since we are a private-pay service, payment is required at the time of service (or per your payment arrangement). We currently accept: credit card, debit card, PayPal invoice sent directly to your email. We do not accept checks or cash.

We are currently private-pay only. Please contact us for rates and scheduling.

We recommend booking 24–48 hours in advance, especially for long-distance travel.

Yes—companions are welcome at no additional charge.

Absolutely. We can wait or return at a scheduled time.

Yes, to Atlanta, Nashville, and Knoxville. Additional locations may be available.

Yes. Our vehicles undergo regular maintenance and provide a comfortable, secure ride.

Yes—please notify us at the time of scheduling.

Please notify us as soon as possible to avoid schedule disruptions.

• PayPal invoice

• Credit card

• Debit card

( (No checks or cash)